Store Floor Leader: Customer-Driven Ops & Team Builder

Grocery Outlet Career; Chesapeake (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Grocery Outlet is seeking a Store Lead to manage either the Front End or Fresh Department. You will be a bridge between store management and the team, modeling a positive attitude while handling inventory, merchandising, and customer service with efficiency.

The role requires strong leadership, effective communication, and the ability to handle pressure while supporting daily store operations and policies.

Qualifications

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Provide guidance to associates and lead effectively to ensure harmony and productivity.
• Monitor workflow and coordinate break coverage and customer needs.
• Enforce company policies and ensure a safe, positive environment for customers and employees.
• Drive sales and maintain margins through effective merchandising and operational execution.
• Interact with customers with kindness and enthusiasm; resolve complaints promptly.

Skills

Leadership

Team development

Customer service

Communication

Problem solving

Inventory control

Merchandising

Pallet jack operation

Education

High school diploma

Tools

Pallet jack

Balers

Cardboard/trash compactors

Job description

Grocery Outlet is seeking a Store Lead to manage either the Front End or Fresh Department. You will be a bridge between store management and the team, modeling a positive attitude while handling inventory, merchandising, and customer service with efficiency.

The role requires strong leadership, effective communication, and the ability to handle pressure while supporting daily store operations and policies.