Store Lead: Customer-First Grocery Leader

Grocery-Outlet; Williamsburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Grocery Outlet in Williamsburg, VA is seeking a Store Lead who creates a welcoming environment and ensures the store operates at high standards of quality and service. You bridge store management and the team, model a positive attitude, and balance leadership with hands-on work.

You will handle inventory control, merchandising, team support, and customer engagement, report to the Store Manager, and oversee Front End or Fresh Department tasks, driving sales and maintaining brand standards while

Qualifications

• High school diploma or GED preferred.
• 2-5 years of retail or grocery experience preferred.
• Flexible schedule and teamwork mindset.
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs and work in a busy store.

Responsibilities

• Provide guidance to associates and lead by example.
• Monitor workflow and coordinate break coverage.
• Enforce policies and promote a safe, friendly environment.
• Drive sales and maintain margins through merchandising and execution.
• Engage customers with friendly service and resolve issues.
• Manage pricing, shrink, and stock through receiving and stocking.
• Oversee inventory, receiving, logistics and stock rotation.
• Support cashiering and handle office duties.
• Operate backroom equipment safely.
• Ensure store conditions meet brand standards.

Skills

Customer service

Team leadership

Merchandising

Inventory management

Cash handling

Education

High school diploma or GED

Tools

Pallet jack operation

Job description

Grocery Outlet in Williamsburg, VA is seeking a Store Lead who creates a welcoming environment and ensures the store operates at high standards of quality and service. You bridge store management and the team, model a positive attitude, and balance leadership with hands-on work.

You will handle inventory control, merchandising, team support, and customer engagement, report to the Store Manager, and oversee Front End or Fresh Department tasks, driving sales and maintaining brand standards while