Store Lead: Customer-Driven Ops & Team Leader

Grocery Outlet Career; Portsmouth (VA); On-site; USD 32,000 - 40,000; Full time

Job summary

Grocery Outlet Career seeks a Store Lead to create a welcoming environment and ensure the store or department runs at high standards of quality and service. You will bridge store management and the team, modelling leadership and engaging customers.

You will oversee inventory, merchandising, team support, and customer service, reporting to the Store Manager with a strong emphasis on safety and efficiency.

Qualifications

• High school diploma or GED preferred.
• 2–5 years grocery or retail experience preferred.
• Flexible schedule and ability to lead a team.

Responsibilities

• Provide leadership and support to associates while maintaining team harmony.
• Manage workflow, coverage, breaks, and customer needs promptly.
• Enforce policies and uphold brand standards across departments.
• Drive sales and improve margins through merchandising and ordering.
• Engage customers warmly and resolve complaints promptly.
• Oversee inventory, receiving, stocking, and pricing accuracy.
• Operate backroom equipment safely and perform office duties as needed.

Skills

Leadership

Team development

Customer service

Inventory management

Merchandising

Communication

Problem solving

Cashier support

Education

High school diploma or GED

Tools

POS system

Stock/merchandise tools

Job description

Grocery Outlet Career seeks a Store Lead to create a welcoming environment and ensure the store or department runs at high standards of quality and service. You will bridge store management and the team, modelling leadership and engaging customers.

You will oversee inventory, merchandising, team support, and customer service, reporting to the Store Manager with a strong emphasis on safety and efficiency.