Store Leader & Customer Experience Champion

Chicken Salad Chick; Madison (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Chicken Salad Chick is seeking a General Manager to oversee day-to-day operations, lead a hospitality-focused team, and ensure excellent customer service. The GM will monitor store performance, manage staff, inventory, and budgets, and drive profitability while upholding safety standards.

The role requires strong leadership, communication, and organizational skills to deliver a high-quality dining experience and maintain brand trust across staff and customers.

Qualifications

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking
• Verbal communication
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving
• Showing initiative
• Setting a good example

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets and maintaining financial records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of staff benefits and salaries
• Providing opportunities for staff advancement

Job description

Chicken Salad Chick is seeking a General Manager to oversee day-to-day operations, lead a hospitality-focused team, and ensure excellent customer service. The GM will monitor store performance, manage staff, inventory, and budgets, and drive profitability while upholding safety standards.

The role requires strong leadership, communication, and organizational skills to deliver a high-quality dining experience and maintain brand trust across staff and customers.