Store Leader & Customer Experience Champion

SAMPSON-BLADEN OIL COMPANY INCORPORATED; Kitty Hawk Beach (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

SAMPSON-BLADEN OIL COMPANY INCORPORATED in Kitty Hawk, NC is seeking an Assistant Manager to oversee Customer Service Representatives, assist the Store Manager with scheduling, training, and cash and inventory controls, and ensure a positive customer experience.

The role requires proficiency with POS systems, safety procedures, and the ability to lead CSR teams, respond to emergencies, and maintain store cleanliness and compliance with company policies.

Qualifications

• Must have a High School Diploma, GED or equivalent.
• Experience as a CSR at SBOC/Han-Dee Hugo’s preferred.
• Strong reading, writing and math skills; able to interpret documents.
• Capable of basic accounting and cash/inventory procedures.

Responsibilities

• Assist Manager with recruiting and training new CSR candidates.
• Assist with scheduling, cash handling, and inventory controls.
• Maintain store safety and ensure compliance with safety procedures.
• Promote a positive customer experience and teamwork.
• Respond to customer complaints professionally.
• Ensure proper operation of POS and other equipment; report maintenance.

Skills

Customer service excellence

Cash handling

Inventory control

Computer literacy

Leadership

Education

High School Diploma, GED or equivalent

Tools

POS system

Credit/Debit transactions

ATM operations

Lottery / Lotto

Job description

SAMPSON-BLADEN OIL COMPANY INCORPORATED in Kitty Hawk, NC is seeking an Assistant Manager to oversee Customer Service Representatives, assist the Store Manager with scheduling, training, and cash and inventory controls, and ensure a positive customer experience.

The role requires proficiency with POS systems, safety procedures, and the ability to lead CSR teams, respond to emergencies, and maintain store cleanliness and compliance with company policies.