Retail Assistant Manager - Customer Experience Leader

Sampson-bladen Oil Company Incorporated; Smithfield (NC); On-site; USD 17,047 - 24,280; Full time

Job summary

Sampson-bladen Oil Company Incorporated is seeking a full-time Customer Service Representative in Smithfield, NC. The role involves performing essential CSR duties, assisting in training new staff, and handling customer transactions and complaints.

The ideal candidate will have a high school diploma and experience in customer service, along with the ability to work flexible hours including days, nights, and weekends. Strong communication skills and teamwork are essential for success in this role.

Qualifications

• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
• Ability to read and interpret documents and manuals.
• Ability to effectively present information to customers and employees.

Responsibilities

• Be proficient in performing Customer Service Representative duties.
• Assist the Manager with recruiting and training new CSR candidates.
• Handle customer complaints in a professional manner.

Skills

Customer service skills

Ability to operate Point of Sale equipment

Teamwork

Emergency response skills

Education

High School Diploma or equivalent

Tools

Point of Sale (POS) systems

ATM

Fuel dispensers

Job description

Sampson-bladen Oil Company Incorporated is seeking a full-time Customer Service Representative in Smithfield, NC. The role involves performing essential CSR duties, assisting in training new staff, and handling customer transactions and complaints.

The ideal candidate will have a high school diploma and experience in customer service, along with the ability to work flexible hours including days, nights, and weekends. Strong communication skills and teamwork are essential for success in this role.