Store Leader: Customer Experience & Operations

Sampson Bladen Group Master; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

SBOC/Han-Dee Hugo’s in Wilmington, NC is seeking a full-time Customer Service Supervisor to lead CSR teams, maintain a positive customer experience, and assist the Store Manager with scheduling, cash control, and inventory management.

The role requires proficiency with Point of Sale, credit/debit processing, lottery systems, ATM operations, and maintaining safety procedures while promoting teamwork and exceptional customer service across all shifts.

Qualifications

• High School Diploma, GED or equivalent.
• Experience as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
• Ability to read and interpret documents and manuals.
• Ability to present information clearly one-on-one and in groups.
• Basic math and cash handling skills.
• Some computer skills.

Responsibilities

• Provide leadership for CSR’s and set a positive customer experience tone.
• Assist Manager with scheduling, cash and inventory controls.
• Merchandise and stock the store.
• Handle CSR tasks across all shifts.
• Report maintenance or safety issues to the Manager.
• Assist with training CSR’s to deliver great customer service.

Skills

Leadership

Customer service

POS proficiency

Cash handling

Communication skills

Teamwork

Safety awareness

Education

High School Diploma, GED or equivalent

Tools

POS equipment

Credit/Debit processing

Lottery/Lotto terminals

ATM operation

Job description

SBOC/Han-Dee Hugo’s in Wilmington, NC is seeking a full-time Customer Service Supervisor to lead CSR teams, maintain a positive customer experience, and assist the Store Manager with scheduling, cash control, and inventory management.

The role requires proficiency with Point of Sale, credit/debit processing, lottery systems, ATM operations, and maintaining safety procedures while promoting teamwork and exceptional customer service across all shifts.