Store Leader - Customer Experience

Socotra, Inc.; Scottsdale, Northern (AZ, KY); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Parental Leave

Referral bonus program

Job summary

SKIMS is seeking an Assistant Store Leader focused on Customer Experience to partner with the Store Leader and elevate every guest interaction in a high-volume environment.

You will coach the team on product knowledge, styling, and consultative selling while using data and KPIs to spot opportunities and celebrate successes. This role requires strong leadership, communication, and a passion for delivering personalized experiences.

Qualifications

• 2–4 years of retail leadership experience with a strong focus on sales floor leadership, coaching, and driving business results.
• Proven ability to own the sales floor and drive high levels of customer engagement and conversion.
• Demonstrated skill in delivering impactful, real-time coaching and feedback that elevates team performance.
• Strong understanding of sales KPIs and the ability to use data-driven insights to inform coaching and action plans.
• Ability to adapt coaching and leadership style quickly in a fast paced environment, while maintaining composure under pressure.
• Excellent interpersonal and communication skills, able to motivate diverse teams and cultivate a positive, high performing culture.
• Genuine passion for creating personalized, inclusive customer experiences and building lasting customer relationships.
• Strong problem solving skills with a proactive approach to addressing team and customer challenges.
• Passion for the SKIMS brand and the ability to represent our values authentically in every interaction.
• Must be able to stand and remain physically active, moving throughout the store and accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Responsibilities

• Lead the store with a Customer Obsessed mindset and set the tone for warm, inclusive experiences.
• Own the sales floor by engaging with customers, supporting Supervisors and Team Members, and driving conversion.
• Coach team on product knowledge, personalized styling, and consultative selling using data and KPIs.
• Provide in-the-moment coaching to sharpen skills, boost confidence, and elevate customer experience.
• Balance urgency with an elevated floor experience during peak traffic moments and plan floor coverage.
• Set behavior expectations and motivate the team to exceed daily and monthly sales targets.
• Lead by example on the sales floor, remaining visible, approachable, and proactive to support the team and customers.
• Foster Learning Agility through open dialogue, feedback, and development.
• Analyze sales data with Store Leader and ASL team to adjust strategies for productivity and profitability.
• Ensure the store environment is welcoming, well maintained, and visually presentable.
• Communicate transparently with the team to build trust and ownership of customer experience.
• Recognize and reward behaviors that contribute to a high performing culture.

Job description

SKIMS is seeking an Assistant Store Leader focused on Customer Experience to partner with the Store Leader and elevate every guest interaction in a high-volume environment.

You will coach the team on product knowledge, styling, and consultative selling while using data and KPIs to spot opportunities and celebrate successes. This role requires strong leadership, communication, and a passion for delivering personalized experiences.