Store Leader: Customer-Driven Retail & Team Growth

Crate and Barrel; Ela Township (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Crate and Barrel in Ela Township, IL seeks a Store Leader to guide a high-performing team, deliver exceptional customer experiences, and drive profitability through strong daily operations and coaching. You will manage sales floor presence, merchandising standards, and scheduling while fostering accountability, growth, and teamwork.

This role requires hands-on leadership, mentoring, and collaboration with area leadership to meet topline goals.

Qualifications

• 3+ years in customer service or retail leadership.
• Experience with scheduling, payroll, and performance metrics.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders to set and maintain sales, customer service, and visual merchandising standards.
• Communicate store goals and company initiatives to all associates.
• Monitor and manage metrics including sales, standards, safety, loss prevention, payroll, and scheduling budgets.

Skills

Customer service

Retail leadership

Communication

Organizational skills

Problem solving

Delegation

Team development

Sales floor presence

Tools

Microsoft Office

Google Workspace

POS systems

Tablet devices

Job description

Crate and Barrel in Ela Township, IL seeks a Store Leader to guide a high-performing team, deliver exceptional customer experiences, and drive profitability through strong daily operations and coaching. You will manage sales floor presence, merchandising standards, and scheduling while fostering accountability, growth, and teamwork.

This role requires hands-on leadership, mentoring, and collaboration with area leadership to meet topline goals.