Store Leader & Coach: Elevate Service & Sales

Boot Barn; Charleston (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Boot Barn in Charleston, NC seeks an Assistant Store Manager to collaborate with the Store Manager in cultivating an environment aligned with Boot Barn Mission, Vision and Values. You will drive exceptional customer service, partner development and engagement, merchandising standards, and store operations to meet sales goals.

The role emphasizes coaching teams, improving processes, executing community outreach events, and maintaining inventory and loyalty programs.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence.
• Collaborate with Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed and train staff on new policies.
• Assess and communicate localized customers’ needs to Store Manager.
• Plan and execute successful volume driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through loyalty programs and drive achievement of team goals.
• Ensure merchandise stock levels, adjacencies and presentations meet customer needs and follow visual guidelines.
• Accountable for markdown compliance and timely product receipts, and collaborate on shrink control.

Job description

Boot Barn in Charleston, NC seeks an Assistant Store Manager to collaborate with the Store Manager in cultivating an environment aligned with Boot Barn Mission, Vision and Values. You will drive exceptional customer service, partner development and engagement, merchandising standards, and store operations to meet sales goals.

The role emphasizes coaching teams, improving processes, executing community outreach events, and maintaining inventory and loyalty programs.