Store Leader & Client Experience Supervisor

tapestry; Fort Worth (TX); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy store team and deliver exceptional service. You will drive sales, manage daily operations, recruit and coach staff, and ensure brand standards are maintained on the floor and in stockrooms.

Lead by example with a focus on customer relationships, VIP retention, and seamless omni-channel experiences, including live-stream and social media engagement.

Qualifications

• Strong written and verbal communication skills.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Communication

Leadership

Multi-tasking

Customer focus

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy store team and deliver exceptional service. You will drive sales, manage daily operations, recruit and coach staff, and ensure brand standards are maintained on the floor and in stockrooms.

Lead by example with a focus on customer relationships, VIP retention, and seamless omni-channel experiences, including live-stream and social media engagement.