Store Leader — Big-Box Ops, People & Performance

At Home; Chesterfield Court House (VA); On-site; USD 58,000 - 75,000; Full time

Job summary

At Home is seeking a Store Manager to oversee all operational, financial, and team functions in a large-format retail setting. You will drive performance by leading by example, setting high standards, and delivering an exceptional customer and Team Member experience.

The role requires 3+ years of leadership in a high-volume store, strong coaching skills, and the ability to analyze store metrics to improve loyalty and overall results.

Qualifications

• High school diploma or equivalent required; Bachelor's Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.

Responsibilities

• Lead all aspects of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Ensure a clean, safe, and well-presented store environment through effective planning, delegation, and follow-up.
• Uphold operational excellence across merchandising, freight flow, inventory management, safety, and customer experience.
• Leads proper staffing to labor model, scheduling, and payroll to align with business needs and drive efficiency.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Leverage financial and operational metrics, including the store scorecard, to inform strategy and drive results, including improving loyalty and credit performance.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home's Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

Leadership

Team management

Data-driven decisions

Customer focus

Communication

Excel

Education

High school diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office

HRIS

Scheduling systems

Job description

At Home is seeking a Store Manager to oversee all operational, financial, and team functions in a large-format retail setting. You will drive performance by leading by example, setting high standards, and delivering an exceptional customer and Team Member experience.

The role requires 3+ years of leadership in a high-volume store, strong coaching skills, and the ability to analyze store metrics to improve loyalty and overall results.