Store Leader & Banking Advisor

TD; Asheville (NC); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank in Asheville, North Carolina is seeking an Assistant Store Manager to lead daily service, sales and operations, guiding a team to deliver TD’s model of convenience, personalized advice, and a connected banking experience.

You will coach staff, manage teller line and platform activities, ensure compliance, and drive opportunities through lead management and advisory conversations to help customers achieve their financial goals.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Notary License (Preferred)

Responsibilities

• Leads a team to deliver legendary Customer and colleague experience and achieve performance goals.
• Provides day-to-day team leadership and work direction for personalized service and advice activities while maintaining compliance.
• Leads the team in overseeing complex sales advice activities across multiple processes and systems.
• Delivers end-to-end advice to Customers by providing information and tools for financial management.
• Drives Advisor behaviors and coaching to deliver exceptional service and proactive product recommendations.
• Connects with customers/prospects and manages lead generation and appointments.
• Ensures the store operates efficiently and aligns with TD’s customer experience strategy.

Skills

Verbal communication

Written communication

Customer service

Leadership

Sales

Operations management

Microsoft Office

Education

Undergraduate degree or equivalent experience

Notary License (Preferred)

Tools

MS Office

Job description

TD Bank in Asheville, North Carolina is seeking an Assistant Store Manager to lead daily service, sales and operations, guiding a team to deliver TD’s model of convenience, personalized advice, and a connected banking experience.

You will coach staff, manage teller line and platform activities, ensure compliance, and drive opportunities through lead management and advisory conversations to help customers achieve their financial goals.