Store Leader: Banking Services & Customer Growth

Toronto-Dominion Bank; Washington (District of Columbia); On-site; USD 44,000 - 66,000; Full time

Job summary

TD Bank in Washington, DC is seeking an Assistant Store Manager to lead a team in delivering personalized service, sales growth, and operational excellence across the teller line and platform. You will coach staff, ensure regulatory compliance, build customer relationships, manage schedules, and drive end-to-end advice with proactive product recommendations to empower customers.

Ideal candidate has 2+ years supervisory experience, undergraduate degree or equivalent, strong communication, and the

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire to engage in conversations about loan products.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of objectives that result in legendary customer and colleague experience.
• Provides day-to-day team leadership and work direction to ensure compliant delivery of personalized service and advice activities.
• Leads the team in overseeing complex sales/advice activities involving multiple steps and systems.
• Delivers end-to-end advice to customers with real-time insights and product recommendations.
• Coaches advisory team on advice strategies and product knowledge and ownership of daily objectives.
• Oversees customer service, referrals, and partnerships to drive growth and customer empowerment.

Skills

Leadership

Customer service

Sales

Communication

Education

Undergraduate degree or equivalent experience

Job description

TD Bank in Washington, DC is seeking an Assistant Store Manager to lead a team in delivering personalized service, sales growth, and operational excellence across the teller line and platform. You will coach staff, ensure regulatory compliance, build customer relationships, manage schedules, and drive end-to-end advice with proactive product recommendations to empower customers.

Ideal candidate has 2+ years supervisory experience, undergraduate degree or equivalent, strong communication, and the