Store Leader & AGM: Elevate Customer Experience

PGA Tour Superstore; Scottsdale (AZ); On-site; USD 60,000 - 73,000; Full time

Job summary

PGA TOUR Superstore in Scottsdale is seeking an Assistant General Manager to support the General Manager in executing store strategies and directives. The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience.

The AGM collaborates with Field Leaders and SSC Leaders to maintain an elevated experience and acts as the owner of the entire store.

Qualifications

• Strong communication skills, written and verbal, across roles.
• Strategic thinking with the ability to forecast business needs.
• Ability to manage conflict and hold others accountable.
• Solid business acumen and P&L awareness.
• Organizational skills to manage multiple priorities.
• Leadership experience in developing teams.

Responsibilities

• Build and develop a team of Managers focused on customer service and store presentation.
• Understand business reporting and customer insights to drive opportunities.
• Coach and empower Managers to be business experts using data.
• Respond to negative customer experiences and resolve issues.
• Ensure compliance with merchandising and operations standards.
• Manage staffing and scheduling to meet traffic and labor budgets.
• Lead HR initiatives, onboarding, and Workday processes with SSC guidance.
• Foster DEI and inclusive culture across the store leadership team.
• Drive inventory readiness and loss prevention practices.

Skills

Communication

Analytical

Accountability

Business Acumen

Organization

Leadership

Education

GED or high school diploma

College degree preferred

Tools

Microsoft Office Suite

Outlook

Job description

PGA TOUR Superstore in Scottsdale is seeking an Assistant General Manager to support the General Manager in executing store strategies and directives. The AGM is accountable for achieving store goals while driving operational efficiencies and maximizing overall customer experience.

The AGM collaborates with Field Leaders and SSC Leaders to maintain an elevated experience and acts as the owner of the entire store.