Store Lead: Drive Sales & Customer Experience

Charter Communications, Inc.; Southern Pines (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Spectrum is hiring a Store Lead in Southern Pines, NC. You will guide customers through Spectrum products and services, mentor store specialists, and contribute to sales achievements.

You'll apply sales strategies, educate customers on offerings, support inventory and cash handling, and maintain the store's appearance while processing transactions accurately. This role requires English proficiency, 1-2 years in sales and customer service, and the ability to work scheduled shifts, including

Qualifications

• High school diploma or equivalent.
• 1-2 years of sales experience.
• 1-2 years of customer service experience.
• Ability to work scheduled shift hours and overtime as needed.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings.
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations, tools and resources.
• Maintain store appearance according to planogram directives and accurately process payment transactions.
• Provide constructive feedback to store leadership regarding sales opportunities and operations.

Skills

Sales

Customer service

English proficiency

Communication

Team leadership

Problem solving

Math skills

Multi-tasking

Computer skills

Time management

Attention to detail

Education

High school diploma

Tools

POS systems

Job description

Spectrum is hiring a Store Lead in Southern Pines, NC. You will guide customers through Spectrum products and services, mentor store specialists, and contribute to sales achievements.

You'll apply sales strategies, educate customers on offerings, support inventory and cash handling, and maintain the store's appearance while processing transactions accurately. This role requires English proficiency, 1-2 years in sales and customer service, and the ability to work scheduled shifts, including