Store Lead: Tech Sales & Repair Team Coach

United Smart Tech; Wyoming (MI); On-site; USD 20,664,000 - 23,419,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Dental insurance

Health insurance

Paid time off

Continuous training

Career growth opportunities

Skill development

Job summary

uBreakiFix by Asurion is hiring a Store Lead to drive sales and coordinate a team of technicians in a retail repair environment. You will mentor staff, manage daily operations, and ensure excellent customer service while executing the company’s “Serve, Solve, and Sell” approach.

The role requires strong leadership, hands-on repair knowledge, and the ability to work a full-time weekly schedule including weekends. This position offers growth opportunities within a expanding network.

Qualifications

• Demonstrated experience as a Team Leader or Supervisor.
• Strong sales and customer service background.
• Experience with device repair (computers, phones, tablets, etc.).
• Ability to lift and move items over 50 pounds.
• Full-time with varying schedules including weekends.
• Authorized to work in the United States.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and accountability.
• Train and develop the Tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with Operational leadership.
• Participate in retail and repair tech roles, including selling Connected Home protections.

Skills

Team Leadership

Sales & Customer Service

Device Repair

Training & Mentoring

Inventory & Merchandising

Education

High School Diploma or equivalent

Job description

uBreakiFix by Asurion is hiring a Store Lead to drive sales and coordinate a team of technicians in a retail repair environment. You will mentor staff, manage daily operations, and ensure excellent customer service while executing the company’s “Serve, Solve, and Sell” approach.

The role requires strong leadership, hands-on repair knowledge, and the ability to work a full-time weekly schedule including weekends. This position offers growth opportunities within a expanding network.