Store Lead: Tech Repairs & Sales Coach
United-Smart-Tech
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Benefits offered by this job
Job summary
uBreakiFix by Asurion is seeking a Store Lead in Tennessee to drive sales and customer service performance across a dynamic repair and retail team. You will motivate technicians, ensure quality service, and uphold standards in a fast-paced store setting.
As Lead, you will train the tech team, coordinate with dispatch, implement new processes, and participate in leadership meetings. This full-time role offers competitive pay and uncapped bonuses/commissions.
Qualifications
- Must have 1 year of supervisory or team-lead experience.
- Experience in sales and customer service is highly valued.
- Proficient device repair across computers, laptops, tablets, phones.
- Ability to lift 50 pounds repeatedly and perform physical tasks.
Responsibilities
- Drive sales and customer service metrics by motivating technicians and holding them accountable.
- Train and develop the Tech team.
- Act as the point of contact for dispatched technicians.
- Implement new processes.
- Participate in daily/weekly meetings with operational leadership.
- Learn and apply the Connected Home product and sell protection/tech support.
Skills
Education
Tools
Job description
uBreakiFix by Asurion is seeking a Store Lead in Tennessee to drive sales and customer service performance across a dynamic repair and retail team. You will motivate technicians, ensure quality service, and uphold standards in a fast-paced store setting.
As Lead, you will train the tech team, coordinate with dispatch, implement new processes, and participate in leadership meetings. This full-time role offers competitive pay and uncapped bonuses/commissions.
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