Store Lead - Tech Repair & Sales Coach

United Smart Tech

Franklin (TN)

On-site

USD 49,594,000 - 57,859,000

Full time

7 days ago

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Benefits offered by this job

Life Insurance

Vision Insurance

Dental Insurance

Health Insurance

Paid Time Off

Training & Career Growth

Job summary

uBreakiFix by Asurion in Franklin, TN is seeking a Store Lead to drive sales, oversee technicians, and deliver exceptional customer service. This W2, full-time role includes hands-on repair responsibilities and team leadership, with shifts Monday–Saturday 10:00–19:00 and Sunday 12:00–17:00.

You will train the Tech team, liaise with dispatched technicians, and implement new processes while promoting the Connected Home product and the Serve, Solve, and Sell approach.

Qualifications

Team Leader/Supervisor experience required.
Sales and customer service experience preferred.
Experience with device repair (computers, laptops, tablets, phones, hardware, LCD replacement).
Able to lift 50+ pounds regularly.
Full-time with Monday–Saturday 10am–7pm and Sunday 12pm–5pm.

Responsibilities

Drive sales and customer service metrics by motivating technicians and holding them accountable.
Ensure technicians are versed in Connected Home product and Serve, Solve, and Sell approach.
Train and develop the Tech team.
Act as the point of contact for dispatched technicians.
Implement new processes.
Participate in daily/weekly operations meetings.

Skills

Team Leadership

Sales & Customer Service

Device Repair

Heavy Lifting

Flexible Hours

Education

High School Diploma or equivalent

Job description

You will train the Tech team, liaise with dispatched technicians, and implement new processes while promoting the Connected Home product and the Serve, Solve, and Sell approach.

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