Store Lead: Tech Repair & Sales Leader

Unitedsmarttech; Wyoming (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Dental insurance

Health insurance

Paid time off

Training & development

Career growth opportunities

Competitive pay

Job summary

uBreakiFix by Asurion is seeking a Store Lead to drive sales and service quality in a busy retail repair environment. You will coach technicians, manage daily operations, and ensure customer satisfaction while supporting repair workflows and store initiatives.

The role is full-time with weekend hours, offering up to $17 per hour plus monthly incentives, plus comprehensive benefits and ongoing training to advance careers within the network.

Qualifications

• Demonstrated experience as a Team Leader/Supervisor.
• Strong sales and customer service experience.
• Experience with device repair, including computers, laptops, tablets, phones, hardware.
• Must be able to lift and move items weighing more than 50 pounds.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and holding them accountable for performance.
• Train and develop the Tech team and act as contact for dispatched technicians.
• Implement new store processes and participate in meetings with Operational leadership.
• As Retail/Repair Tech, learn Connected Home products, advise customers, and sell protection/tech support solutions.
• Repair devices, perform pre/post-repair testing, and promote the 'Serve, Solve, and Sell' approach.

Skills

Team Leadership

Sales & Customer Service

Device Repair

Lifting 50 lbs

Education

High School Diploma

Tools

Device repair hardware

Job description

uBreakiFix by Asurion is seeking a Store Lead to drive sales and service quality in a busy retail repair environment. You will coach technicians, manage daily operations, and ensure customer satisfaction while supporting repair workflows and store initiatives.

The role is full-time with weekend hours, offering up to $17 per hour plus monthly incentives, plus comprehensive benefits and ongoing training to advance careers within the network.