Store Lead - Repair & Sales Coach

Unitedsmarttech; Franklin (TN); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Dental insurance

Health insurance

Paid time off

Training and development

Career growth opportunities

Competitive hourly compensation

Job summary

uBreakiFix by Asurion in Franklin, TN is seeking a Store Lead to drive sales and customer service metrics by guiding technicians and owning repair workflows. You will promote the Connected Home approach, mentor staff, and act as the main contact for dispatched technicians.

The role is full-time, offers comprehensive benefits, training, and growth prospects, and emphasizes hands-on repair knowledge across devices with a strong customer-focus mindset.

Qualifications

• Must have supervisory or team-leader experience.
• Strong sales and customer service background.
• Experience repairing devices (phones, tablets, laptops, PCs).
• Able to lift and move items over 50 pounds.

Responsibilities

• Lead technicians and drive sales and service metrics.
• Train and develop the Tech team.
• Coordinate with dispatch for technicians.
• Implement new processes and participate in meetings.

Skills

Team Leader/Supervisor

Sales & Customer Service

Device repair

Heavy lifting

Full-time schedule

Education

High school diploma or equivalent

Job description

uBreakiFix by Asurion in Franklin, TN is seeking a Store Lead to drive sales and customer service metrics by guiding technicians and owning repair workflows. You will promote the Connected Home approach, mentor staff, and act as the main contact for dispatched technicians.

The role is full-time, offers comprehensive benefits, training, and growth prospects, and emphasizes hands-on repair knowledge across devices with a strong customer-focus mindset.