Store Lead: Team Coach & Operational Excellence

Men's Wearhouse; Glen Allen (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead in Glen Allen, VA to partner with the Store Manager in guiding the team toward sales goals and exceptional service. You will help set the tone for a high-performing, inclusive environment and ensure operational excellence during your scheduled manager-on-duty shifts.

You will coach staff, drive customer satisfaction, manage store operations, and protect store assets through responsible leadership and strong communication with the management team.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Collaborate with Store Manager to meet sales and service goals.
• Lead store staff when on duty and manage store keys.
• Improve customer experience through operational excellence.
• Train staff on internal operations and policies.
• Monitor store reports to inform decisions.
• Provide coaching and development plans to team.

Skills

Retail leadership

Customer service

Communication

Problem solving

Organizational skills

Coaching & development

Tools

POS System

Microsoft Office

Video conferencing

Job description

Men's Wearhouse is seeking a Store Lead in Glen Allen, VA to partner with the Store Manager in guiding the team toward sales goals and exceptional service. You will help set the tone for a high-performing, inclusive environment and ensure operational excellence during your scheduled manager-on-duty shifts.

You will coach staff, drive customer satisfaction, manage store operations, and protect store assets through responsible leadership and strong communication with the management team.