Store Lead: Talent & Customer Experience Coach

The Children's Place; Cerritos (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

The Children\'s Place in Cerritos, California, is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development.

Key responsibilities include coaching associates, performance feedback, training participation, promoting brand loyalty, and driving store profitability while managing

Qualifications

• High school diploma or equivalent.
• 1-3 years previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through training of associates, including giving in-the-moment coaching conversations.
• Partner with Store Manager to address an performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provides direct, objective feedback in a timely manner.
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
• Represent the company in a professional and positive manner.
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in a completing key store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
• Process payroll weekly.
• Modify schedule based on business climate.
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
• Ensure Environment (CRE) Standards & Safety requirements are being met.

Skills

Customer engagement

Detail oriented

Prioritization

Teamwork

Feedback delivery

Communication

Time management

Flexible schedule

Adaptability

Lifting 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

Internal applications

Job description

The Children\'s Place in Cerritos, California, is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development.

Key responsibilities include coaching associates, performance feedback, training participation, promoting brand loyalty, and driving store profitability while managing