Store Lead & Customer Experience Coach

The Childrens Place; Mays Chapel (MD); On-site; USD 26,000 - 34,000; Full time

Job summary

The Children's Place is seeking a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing procedures, and Leader on Duty responsibilities. The role emphasizes professional representation of the brand, customer engagement, and adherence to store standards.

The position involves coaching associates, managing payroll, scheduling, and maintaining stockroom organization, with a focus on team development and store profitability.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail experience preferred.
• Excellent customer engagement and communication skills required.
• Strong ability to train and coach associates.

Responsibilities

• Assist in developing talent through coaching and training of associates.
• Partner with Store Manager to address performance concerns.
• Support training and development initiatives across the store.
• Provide timely, objective feedback and foster a positive work environment.
• Assess performance and support annual reviews.
• Motivate staff to build brand loyalty and deliver exceptional customer service.
• Represent the company professionally on the sales floor and in backroom operations.
• Support productivity through knowledge of operations and payroll tasks.
• Participate in Leader on Duty to drive profitability and customer experience.
• Process payroll weekly and adapt schedules as needed.
• Maintain clean, organized stockroom and adhere to CRE standards.

Skills

Excellent customer engagement

Detail oriented

Prioritize tasks

Team environment

Performance-based feedback

Self-development

Effective communication

Adaptable and flexible

Time management

Organizational skills

Microsoft Office

Internal applications

Weekend availability

Lift up to 50 lbs

Education

High school diploma or equivalent

1-3 years retail experience

Tools

Microsoft Office

Internal applications

Job description

The Children's Place is seeking a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing procedures, and Leader on Duty responsibilities. The role emphasizes professional representation of the brand, customer engagement, and adherence to store standards.

The position involves coaching associates, managing payroll, scheduling, and maintaining stockroom organization, with a focus on team development and store profitability.