Store Lead & Team Coach – Customer Experience

The Childrens Place; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

The Children's Place in Winston-Salem, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and serving as Leader on Duty (LOD). The role requires a professional demeanor, strong customer engagement, and commitment to store standards.

Ideal candidates have 1–3 years in retail and a high school diploma, with the ability to work a flexible schedule and contribute to employee development and teamwork in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• 1–3 years of retail experience preferred.
• Must be able to work a flexible schedule.

Responsibilities

• Assist in cash-wrap operations and opening/closing procedures.
• Act as Leader on Duty (LOD) and represent the brand professionally.
• Engage customers and maintain store standards.
• Training and developing associates through coaching conversations.
• Provide timely, objective feedback and support performance reviews.
• Collaborate with Store Manager on staffing and schedule changes.
• Support payroll processing and store initiatives.
• Maintain clean, organized stockroom and comply with CRE/Safety standards.

Skills

Customer engagement

Detail oriented

Time management

Team collaboration

Communication

Adaptability

Training coaching

Education

High school diploma (or equivalent)

Tools

Microsoft Office

Job description

The Children's Place in Winston-Salem, NC is seeking a Store Lead to support the Store Leadership Team by handling cash-wrap operations, opening/closing procedures, and serving as Leader on Duty (LOD). The role requires a professional demeanor, strong customer engagement, and commitment to store standards.

Ideal candidates have 1–3 years in retail and a high school diploma, with the ability to work a flexible schedule and contribute to employee development and teamwork in a dynamic environment.