Store Lead — Customer Experience & Talent Coach

The Childrens Place; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

The Children's Place in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by managing cash-wrap, opening/closing, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, uphold store standards, and support teamwork and employee development.

Ideal candidates have 1–3 years of retail experience, a high school diploma, and are 18+. You will partner with management to drive store profitability and implement training initiatives, while maintaining

Qualifications

• High school diploma or equivalent.
• 1–3 years of retail experience.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through training of associates and coaching.
• Partner with Store Manager to address performance concerns.
• Support and participate in company training initiatives.
• Foster a positive work environment with timely feedback.
• Assess performance and provide feedback during reviews.
• Motivate associates to build brand loyalty and customer experience.
• Model exceptional customer service and maintain brand standards.
• Ensure store productivity through knowledge and teamwork.
• Participate in Leader on Duty (LOD) program to drive profitability.
• Process payroll weekly and adjust schedules as needed.
• Maintain clean, organized stockroom and adhere to policies.
• Ensure CRE standards and safety requirements.

Skills

Customer engagement

Detail oriented

Prioritization

Team player

Feedback delivery

Self-development

Effective communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

The Children's Place in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by managing cash-wrap, opening/closing, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, uphold store standards, and support teamwork and employee development.

Ideal candidates have 1–3 years of retail experience, a high school diploma, and are 18+. You will partner with management to drive store profitability and implement training initiatives, while maintaining