Assistant Store Manager — Flexible Hours & Growth Path

Pop Mart; Tacoma (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART is seeking an Assistant Store Manager to support expanding stores across the United States. You will oversee opening and closing procedures, ensure daily store operations run smoothly, and deliver a memorable in-store experience for customers and staff.

You will lead a team of Brand Associates, drive sales, maintain visual standards, and collaborate with the Store Manager on events, inventory, and performance metrics. The role requires flexible hours including nights and weekends.

Qualifications

• Retail industry knowledge, skills, and abilities.
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience.
• More than 2 years of store leadership experience in retail.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• Must be 18 years old or older.
• High School Diploma

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent.
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Focused on providing positive customer and employee experience.
• Set high store standards that reflects company brand image, values, and culture.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends.
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays
• Visual Merchandising & Operation (1 or the other depending on store size)
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Skills

Customer engagement

Team leadership

Data-driven decisions

Adaptability

Ethics & integrity

Independent work

Heavy lifting (50 lbs)

Education

High School Diploma

Job description

POP MART is seeking an Assistant Store Manager to support expanding stores across the United States. You will oversee opening and closing procedures, ensure daily store operations run smoothly, and deliver a memorable in-store experience for customers and staff.

You will lead a team of Brand Associates, drive sales, maintain visual standards, and collaborate with the Store Manager on events, inventory, and performance metrics. The role requires flexible hours including nights and weekends.