Store Lead: Open/Close, Customer Delight & Ops

Walgreens; Gallup (NM); On-site; USD 23,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a Retail Key Holder to open and close the store when management is not present, handle cash, and ensure shelves and back stock are ready for the business day. You will greet customers, assist with products, and resolve issues to maintain a positive store experience.

The role also includes safeguarding cash, processing returns, and supporting management with communications and training to uphold Walgreens service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Serves as a liaison between management and team members when store management is not present.

Skills

Team leadership

Cash handling

Customer service

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens is seeking a Retail Key Holder to open and close the store when management is not present, handle cash, and ensure shelves and back stock are ready for the business day. You will greet customers, assist with products, and resolve issues to maintain a positive store experience.

The role also includes safeguarding cash, processing returns, and supporting management with communications and training to uphold Walgreens service standards.