Store Lead: Lead, Coach & Guest Experience

Black Rock Coffee Bar; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(K) Retirement Savings Plan with 2%

Health insurance (medical, vision, and

Discounts and employee perks

Job summary

Black Rock Coffee Bar in Phoenix, AZ seeks a Store Lead to oversee daily store operations, lead on-bar leadership, coach team members, and ensure service, quality, safety, and guest experience align with brand standards.

This hourly, nonexempt role emphasizes people leadership, scheduling, training, cash handling, and ongoing development, with at least 32 hours per week on-bar duties and a 40-hour workweek.

Qualifications

• Must have been employed at Black Rock Coffee Bar for at least six months unless otherwise approved.

Responsibilities

• Oversees daily store operations to deliver results across SPOC.
• Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
• Plans and publishes the store schedule on time and ensures adherence to availability and time-off protocols.
• Owns hiring, onboarding, and training processes for the store.
• Coaches and develops Team Members through regular feedback and accountability.
• Serves as active leader on shift and maintains adequate coverage.
• Completes daily off-bar leadership tasks including timecards, cash management, and expenses.
• Plans quarterly store meetings and 1:1 conversations for development.
• Attends leadership meetings and mentors on-bar duties during shifts.
• Ensures compliance with safety, service, quality, and operational standards.

Skills

Team Leadership

Customer Service

Operations Management

On-Bar Leadership

Scheduling

Cash Handling

Training & Development

Communication

Problem Solving

Food Safety

Tools

POS System

Espresso Machines

Job description

Black Rock Coffee Bar in Phoenix, AZ seeks a Store Lead to oversee daily store operations, lead on-bar leadership, coach team members, and ensure service, quality, safety, and guest experience align with brand standards.

This hourly, nonexempt role emphasizes people leadership, scheduling, training, cash handling, and ongoing development, with at least 32 hours per week on-bar duties and a 40-hour workweek.