Store Lead: Guest Experience & Team Growth

Ziggi’s Coffee, LLC; Albuquerque, Northern (NM, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

We are seeking an Assistant Manager at Ziggi’s Coffee, LLC to help deliver an exceptional guest experience by leading daily operations and supporting team development. You will work closely with the General Manager, balance accountability with empowerment, and model the brand values on every shift.

In this role you will onboard new hires, coach teammates, and safeguard a safe, inclusive store culture while ensuring drink quality and service standards.

Qualifications

• 3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
• Strong grasp of daily store operations and service fundamentals.
• Ability to lead by example and give/receive feedback.
• Excellent interpersonal and communication skills.
• Proven reliability and initiative without supervision.
• Completed training modules and understands brand values.

Responsibilities

• Lead the team with the General Manager to maintain day-to-day operations.
• Support onboarding, hands-on training, and ongoing team development.
• Foster a safe, inclusive, and positive work environment.
• Communicate clearly with the General Manager, store owners, and team.
• Handle administrative duties: inventory orders, deposits, invoices.
• Uphold health, safety, and cleanliness standards.
• Step in as leader during GM absences and make on-shift decisions.

Skills

Leadership

Operations

Communication

Reliability

Staff Training

Job description

We are seeking an Assistant Manager at Ziggi’s Coffee, LLC to help deliver an exceptional guest experience by leading daily operations and supporting team development. You will work closely with the General Manager, balance accountability with empowerment, and model the brand values on every shift.

In this role you will onboard new hires, coach teammates, and safeguard a safe, inclusive store culture while ensuring drink quality and service standards.