Store Lead & Education Team Coach

Guitar Center Inc.; Leesburg (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Music & Arts at Guitar Center seeks a Store Lead in Leesburg, VA. This dual-role blends personal sales achievement with direct leadership of all teachers assigned to the location, delivering outstanding customer service and meeting enrollment and retention goals.

The Store Lead collaborates with the Area Manager to boost student enrollment, monitor lessons KPIs, and coordinate scheduling and resources to ensure success across the region.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills with the ability to motivate and influence others.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver compelling sales presentations based on training.
• Demonstrate outstanding customer service to every customer and foster loyalty.
• Participate in all areas of store operations, including merchandising, displays, and maintenance.
• Maintain store security including perimeter door keys, register keys, and personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lessons KPIs (e.g., new student starts, retention rates, utilization) and implement action plans to meet or exceed targets.
• Collaborate with store staff to ensure effective scheduling and alignment of resources.
• Ensure consistent adherence to lessons-related policies, procedures, and standards inside the location.

Skills

Sales ability

Customer service

Leadership

Team coaching

Relationship building

Education

High School Diploma or Equivalent

Tools

POS systems

Merchandising tools

Job description

Music & Arts at Guitar Center seeks a Store Lead in Leesburg, VA. This dual-role blends personal sales achievement with direct leadership of all teachers assigned to the location, delivering outstanding customer service and meeting enrollment and retention goals.

The Store Lead collaborates with the Area Manager to boost student enrollment, monitor lessons KPIs, and coordinate scheduling and resources to ensure success across the region.