Store Lead & Teacher Coach

Woodwind & Brasswind; Alexandria (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Gig leave

Benefits package

Job summary

Music & Arts is seeking a Store Lead in the United States to balance personal sales performance with leadership of instructional staff. You will collaborate with the Area Manager to drive enrollment and retention while ensuring top-notch customer service.

The role requires coaching teachers, tracking lessons KPIs, and coordinating with store teams to meet area targets. Experience leading teams in retail or education and a passion for music education are essential.

Qualifications

• Minimum 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills with the ability to motivate and influence others.
• Strong organizational, problem-solving, and decision-making skills.
• Passion for music education and commitment to student and teacher success.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver compelling sales presentations based on training.
• Demonstrate outstanding customer service to every customer and foster loyalty.
• Participate in all areas of store operations, including merchandising, displays, and maintenance.
• Maintain store security including perimeter door keys, register keys, and personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lessons KPIs (e.g., new student starts, retention rates, utilization) and implement action plans to meet or exceed targets.
• Collaborate with store staff to ensure effective scheduling and alignment of resources.
• Ensure consistent adherence to lessons-related policies, procedures, and standards inside the location.

Skills

Team leadership

Customer service

Interpersonal skills

Communication skills

Education

High School Diploma or Equivalent

Job description

Music & Arts is seeking a Store Lead in the United States to balance personal sales performance with leadership of instructional staff. You will collaborate with the Area Manager to drive enrollment and retention while ensuring top-notch customer service.

The role requires coaching teachers, tracking lessons KPIs, and coordinating with store teams to meet area targets. Experience leading teams in retail or education and a passion for music education are essential.