Store Lead: Drive Customer Experience & Operations

Walgreens; Claremore (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Oklahoma seeks a Store Key Holder to open/close the store in the absence of management, manage cash and transactions, and ensure shelves and stock areas are prepared for daily operations. You will greet customers, handle refunds, and support vendor deliveries while maintaining store standards.

The role emphasizes leadership experience, strong English communication, and knowledge of store systems, with a focus on delivering a distinctive Walgreens customer experience across shifts.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with pricing and displays; supports back-room operations and vendor deliveries.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Store systems knowledge

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in Oklahoma seeks a Store Key Holder to open/close the store in the absence of management, manage cash and transactions, and ensure shelves and stock areas are prepared for daily operations. You will greet customers, handle refunds, and support vendor deliveries while maintaining store standards.

The role emphasizes leadership experience, strong English communication, and knowledge of store systems, with a focus on delivering a distinctive Walgreens customer experience across shifts.