Store Lead: Delightful Customer Experience

Walgreens; Royal Oak (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Royal Oak, MI seeks an individual to open/close the store in the absence of management, handle cash and customer transactions, and support daily operations. You will assist with deliveries, inventory accuracy, pricing, and merchandising while delivering a friendly, proactive customer experience.

The role emphasizes teamwork, adherence to store policies, and maintaining a clean, welcoming environment for customers and colleagues. Prior retail leadership and English fluency are valued.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in manager's absence, start-up systems, cash handling.
• Handle returns, refunds, voids, cash drops, and provide change.
• Maintain accurate inventory counts and price signage.
• Assist with vendor deliveries and backdoor access.
• Ensure alcohol/tobacco compliance where applicable.
• Engage customers and resolve issues to ensure a positive experience.
• Assist with displays, merchandising, and stock rotations.
• Bag checks and housekeeping; support store condition.

Skills

Leadership experience

Customer service

English fluency

Store systems knowledge

Team collaboration

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in Royal Oak, MI seeks an individual to open/close the store in the absence of management, handle cash and customer transactions, and support daily operations. You will assist with deliveries, inventory accuracy, pricing, and merchandising while delivering a friendly, proactive customer experience.

The role emphasizes teamwork, adherence to store policies, and maintaining a clean, welcoming environment for customers and colleagues. Prior retail leadership and English fluency are valued.