Store Lead: Customer Service & Team Operations

Goodwill Industries of North Louisiana Inc.; Alexandria (LA); On-site; USD 17,000 - 23,000; Full time

Job summary

Goodwill in Alexandria, LA is seeking a full-time Retail Associate/Store Lead to support the store management team. You will help manage daily operations, receive and distribute donations, supervise shifts, and ensure customer service excellence.

Candidates should have a HS diploma, 2 years in customer service and 6 months supervisory experience (external or internal). A valid vehicle and forklift certification, or to obtain it within 3 months, may be required; background screening will be

Qualifications

• External candidates: HS diploma/GED and 2+ years in a customer service field and 6 months of supervisory experience.
• Internal candidates: HS diploma/GED and 2+ years in a customer service field and 6 months of Goodwill experience.

Responsibilities

• Assist in daily store operations and donor receiving/distribution.
• Lead by example to ensure excellent customer service.
• Manage audits, training, reports and quality checks.
• Prepare deposits and handle change orders.
• Flexible schedule to cover opening, mid, and closing shifts.

Skills

Customer service

Team leadership

Cash handling

Education

High school diploma or GED

Tools

Forklift operation certification

Job description

Goodwill in Alexandria, LA is seeking a full-time Retail Associate/Store Lead to support the store management team. You will help manage daily operations, receive and distribute donations, supervise shifts, and ensure customer service excellence.

Candidates should have a HS diploma, 2 years in customer service and 6 months supervisory experience (external or internal). A valid vehicle and forklift certification, or to obtain it within 3 months, may be required; background screening will be