DGR Store Lead (63353)

Goodwill Industries of North Louisiana Inc.; Alexandria (LA); On-site; USD 17,000 - 23,000; Full time

Job summary

Goodwill in Alexandria, LA is seeking a full-time Retail Associate/Store Lead to support the store management team. You will help manage daily operations, receive and distribute donations, supervise shifts, and ensure customer service excellence.

Candidates should have a HS diploma, 2 years in customer service and 6 months supervisory experience (external or internal). A valid vehicle and forklift certification, or to obtain it within 3 months, may be required; background screening will be

Qualifications

• External candidates: HS diploma/GED and 2+ years in a customer service field and 6 months of supervisory experience.
• Internal candidates: HS diploma/GED and 2+ years in a customer service field and 6 months of Goodwill experience.

Responsibilities

• Assist in daily store operations and donor receiving/distribution.
• Lead by example to ensure excellent customer service.
• Manage audits, training, reports and quality checks.
• Prepare deposits and handle change orders.
• Flexible schedule to cover opening, mid, and closing shifts.

Skills

Customer service

Team leadership

Cash handling

Education

High school diploma or GED

Tools

Forklift operation certification

Job description

Job Details

Job Location: Alexandria Store - Alexandria, LA 71303, Position Type: Full Time, Salary Range: $14.50 - $14.50 Hourly, Job Category: Retail, Supports DGR Leadership by being an active member of the store management team. Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team member are providing excellent customer service. Manages audits, training, reports, quality check and performance of team members. Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts. Required to prepare, secure and make deposits as well as change orders.

Qualifications: Education and/or Experience

• External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.
• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Certificates, Licenses, Registrations

Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure. Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required.

Screenings

A background screening will be completed as a condition of employment.