Customer-First Retail Associate

Goodwill Industries of North Louisiana Inc.; Alexandria (LA); On-site; USD 12,000 - 15,000; Full time

Job summary

Goodwill NLA is hiring a Retail Sales Associate in Alexandria, LA to provide friendly customer service and support register operations. You will help with sales-floor recovery, stocking, merchandising, and merchandise rotation while ensuring a safe, clean shopping environment.

The role reports to the store management team and requires basic cash handling and familiarity with a point-of-sale system. Prior retail or customer-service experience is preferred but not required.

Qualifications

• Strong customer-service and interpersonal skills.
• Ability to accurately handle cash and complete point-of-sale transactions.
• Ability to learn and follow cash-handling, payment-card, discount, refund, and register procedures.
• Ability to organize and maintain merchandise in a busy retail environment.
• Attention to detail and basic numerical accuracy.
• Ability to learn and use point-of-sale and other workplace technology.
• Ability to work effectively with others and adapt to changing customer and store needs.

Responsibilities

• Greets and assists customers and provides courteous, responsive service throughout the shopping and checkout experience.
• Answers routine questions regarding merchandise, sales, and store information and refers pricing disputes or other concerns to management as appropriate.
• Promotes approved agency initiatives, including Round-Up or other customer-supported mission programs.
• Responds appropriately to routine customer concerns and involves the Manager on Duty when additional assistance is needed.
• Accurately processes cash, credit/debit, and other authorized transactions using the point-of-sale system.
• Follows applicable cash-handling, payment-card, discount, void, refund, and register-control procedures.

Skills

Customer service

Cash handling

POS transactions

Teamwork

Attention to detail

Communication skills

Merchandise organization

Education

High school diploma

Tools

Point-of-Sale system

Job description

Goodwill NLA is hiring a Retail Sales Associate in Alexandria, LA to provide friendly customer service and support register operations. You will help with sales-floor recovery, stocking, merchandising, and merchandise rotation while ensuring a safe, clean shopping environment.

The role reports to the store management team and requires basic cash handling and familiarity with a point-of-sale system. Prior retail or customer-service experience is preferred but not required.