Store Lead & Customer Service Coach (Flexible Schedule)

TJX; Pittsburgh (Allegheny County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Job summary

The TJX Companies is seeking a Key Carrier at our Pittsburgh area store. This role alternates with Coordinator duties and includes leadership responsibilities, with open availability for nights and weekends. You will coach Associates, ensure adherence to procedures, and act as a Manager on Duty when required.

You will help maintain staffing coverage, support opening and closing tasks, and uphold safety and customer service standards in a dynamic retail environment.

Qualifications

• Flexible schedule including nights and weekends.
• Retail experience and leadership exposure.
• Proven problem solving and coaching abilities.

Responsibilities

• Creates a positive customer experience.
• Acts as Manager on Duty following policy.
• Maintains Associate coverage and assigns tasks as needed.
• Ensures opening/closing procedures follow guidelines.
• Provides coaching to Associates and addresses customer issues.
• Promotes safety and adherence to labor policies.

Skills

Flexible schedule

Team player

Problem solving

Coaching

Multi-tasking

Communication

Attention to detail

Retail experience

Leadership experience

Job description

The TJX Companies is seeking a Key Carrier at our Pittsburgh area store. This role alternates with Coordinator duties and includes leadership responsibilities, with open availability for nights and weekends. You will coach Associates, ensure adherence to procedures, and act as a Manager on Duty when required.

You will help maintain staffing coverage, support opening and closing tasks, and uphold safety and customer service standards in a dynamic retail environment.