Store Lead & Customer Service Coach - Auto Parts

O'Reilly Auto Parts; Moundsville (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

401(k) plan with employer contribution

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management when the Assistant or Store Manager are absent.

Bilingual candidates are encouraged to apply. The position emphasizes excellent customer service, teamwork, and accountability for store tasks such as showroom execution, inventory handling, and adherence to policies.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is highly desired (Spanish helpful).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of customer service programs.
• Answer telephones per company policy.
• Process buy online/ship to store, hub transfers, and DC add orders in a timely manner and inform customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Bilingual (Spanish a plus)

Customer service

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management when the Assistant or Store Manager are absent.

Bilingual candidates are encouraged to apply. The position emphasizes excellent customer service, teamwork, and accountability for store tasks such as showroom execution, inventory handling, and adherence to policies.