Store Lead: Customer Experience & Team Operations

FedEx Group; Florence (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

FedEx Office in Florence, KY is hiring a Store Assistant Manager to lead a store team, ensuring a consistent, positive customer experience across production, retail, shipping, and quality control processes. You’ll assist in supervision, payroll tasks, and daily store operations, while coaching staff to meet performance goals in a fast-paced environment.

The role requires 1+ year supervisory experience and a high school diploma, with a strong emphasis on customer service and teamwork.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Ability to stand during entire shift.
• Ability to move and lift 55 pounds.
• Ability to communicate effectively with customers, vendors, and team members.
• Assist Store Manager with daily operations and payroll-related tasks.

Skills

Supervisory experience

Customer service

Education

High School diploma

Job description

FedEx Office in Florence, KY is hiring a Store Assistant Manager to lead a store team, ensuring a consistent, positive customer experience across production, retail, shipping, and quality control processes. You’ll assist in supervision, payroll tasks, and daily store operations, while coaching staff to meet performance goals in a fast-paced environment.

The role requires 1+ year supervisory experience and a high school diploma, with a strong emphasis on customer service and teamwork.