Store Lead: Customer Experience & Team Growth

Five Below; Wayne (NJ); On-site; USD 22,000 - 25,000; Part time

Job summary

Five Below welcomes you to join a fast-paced, high-energy team in Wayne, NJ. This hourly role supports store operations, drives customer satisfaction, and assists with onboarding new associates. You’ll train crew, oversee daily activities, and help manage merchandising and stock processes to ensure an exceptional guest experience.

The position emphasizes flexible scheduling, strong communication, and the ability to adapt to busy periods while maintaining a safe, organized store environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Leadership

Cash handling

Multi-tasking

Communication

Education

High School Diploma

Job description

Five Below welcomes you to join a fast-paced, high-energy team in Wayne, NJ. This hourly role supports store operations, drives customer satisfaction, and assists with onboarding new associates. You’ll train crew, oversee daily activities, and help manage merchandising and stock processes to ensure an exceptional guest experience.

The position emphasizes flexible scheduling, strong communication, and the ability to adapt to busy periods while maintaining a safe, organized store environment.