Sales Lead & Coach: Elevate Customer Experience

LOFT; Columbia (SC); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and careerAdv

Community impact through partnerships

Job summary

LOFT is seeking a Sales Lead in Columbia, SC to help deliver personalized customer experiences and support store associates. You will work with the Store Manager to become an expert on store functions and be ready to step in as manager as needed.

The role emphasizes coaching, developing a high-performing team, upholding brand standards, and driving a seamless omnichannel experience for customers.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Customer service

Coaching

Leadership

Team management

POS system

Flexible schedule

Job description

LOFT is seeking a Sales Lead in Columbia, SC to help deliver personalized customer experiences and support store associates. You will work with the Store Manager to become an expert on store functions and be ready to step in as manager as needed.

The role emphasizes coaching, developing a high-performing team, upholding brand standards, and driving a seamless omnichannel experience for customers.