Store Lead - Customer Experience & Team Development

Pop-Mart-Americas-Inc.; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager at Kings Plaza Mall to lead daily store operations and deliver an exceptional customer experience.

You will partner with the Store Manager to drive sales, coach the team, and ensure the POP MART brand is reflected in store performance. The role requires 2+ years of retail leadership, strong communication, and a passion for designer toys, collectibles, art, anime, gaming, or pop culture.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Strong understanding of retail operations, customer experience, and performance metrics.
• Interest in designer toys, collectibles, art, anime, gaming, or pop culture valued.

Responsibilities

• Lead, coach, and develop a high-performing retail team.
• Deliver exceptional customer experiences on the sales floor.
• Analyze sales data and implement actions to improve store performance.
• Oversee daily store operations, inventory, and visual merchandising.

Skills

Retail leadership

Customer experience

Sales analytics

Team development

Inventory management

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. is seeking an Assistant Store Manager at Kings Plaza Mall to lead daily store operations and deliver an exceptional customer experience.

You will partner with the Store Manager to drive sales, coach the team, and ensure the POP MART brand is reflected in store performance. The role requires 2+ years of retail leadership, strong communication, and a passion for designer toys, collectibles, art, anime, gaming, or pop culture.