Retail Lead: Customer Experience & Store Ops

Pop Mart

York, New York (NE, NY)

On-site

USD 42,000 - 52,000

Full time

5 days ago
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Benefits offered by this job

401k
Health insurance
Paid time off
Paid sick leave
Family leave

Job summary

POP MART, a leading global pop culture company, is seeking an Assistant Store Manager at Walt Whitman Mall to deliver exceptional customer experiences, drive sales, and lead a high-performing team on a dynamic retail floor.

You will oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. Must have at least 2 years in retail leadership and a passion for pop culture.

Qualifications

  • 2+ years of retail leadership experience.
  • Proven ability to lead, coach, and develop high-performing retail teams.
  • Strong understanding of retail operations and customer experience.
  • Passion for delivering exceptional customer experiences.
  • Interest in pop culture and collectibles is valued.
  • Excellent organizational and communication skills.

Responsibilities

  • Lead store team and ensure exceptional customer experiences.
  • Drive sales goals, KPIs, and staff development.
  • Oversee daily operations, cash handling, and safety.
  • Manage merchandising, inventory, and loss prevention.
  • Support store openings, events, and community engagement.

Skills

Retail leadership
Customer service
Inventory management
Merchandising

Job description

POP MART, a leading global pop culture company, is seeking an Assistant Store Manager at Walt Whitman Mall to deliver exceptional customer experiences, drive sales, and lead a high-performing team on a dynamic retail floor.

You will oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. Must have at least 2 years in retail leadership and a passion for pop culture.

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