Retail Lead: Customer Experience & Store Ops

Pop Mart; York, New York (NE, NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART, a leading global pop culture company, is seeking an Assistant Store Manager at Walt Whitman Mall to deliver exceptional customer experiences, drive sales, and lead a high-performing team on a dynamic retail floor.

You will oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. Must have at least 2 years in retail leadership and a passion for pop culture.

Qualifications

• 2+ years of retail leadership experience.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations and customer experience.
• Passion for delivering exceptional customer experiences.
• Interest in pop culture and collectibles is valued.
• Excellent organizational and communication skills.

Responsibilities

• Lead store team and ensure exceptional customer experiences.
• Drive sales goals, KPIs, and staff development.
• Oversee daily operations, cash handling, and safety.
• Manage merchandising, inventory, and loss prevention.
• Support store openings, events, and community engagement.

Skills

Retail leadership

Customer service

Inventory management

Merchandising

Job description

POP MART, a leading global pop culture company, is seeking an Assistant Store Manager at Walt Whitman Mall to deliver exceptional customer experiences, drive sales, and lead a high-performing team on a dynamic retail floor.

You will oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. Must have at least 2 years in retail leadership and a passion for pop culture.