Store Lead: Elevate Customer Experience & Team

Banana Republic; Leeds (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours program

401(k) matching

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Banana Republic is seeking a customer‑focused team member to support store leadership and drive the best in‑store experience. You will educate customers on loyalty programs, model selling behaviors, and collaborate with colleagues to maintain productive store operations.

Ideal candidates are flexible to a varied schedule, able to work on the sales floor, stockroom, and office, and capable of lifting up to 30 pounds.

Qualifications

• Demonstrate commitment to Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provide clear and direct communication of expectations.
• Ability to utilize technology to engage with customers and team.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule including holidays, evenings, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about loyalty programs.
• Role model brand selling behaviors with every customer to deliver an exceptional experience.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with store leadership to ensure tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Complete work before or after store hours, including opening/closing checklists.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Tech proficiency

Flexibility

Teamwork

Job description

Banana Republic is seeking a customer‑focused team member to support store leadership and drive the best in‑store experience. You will educate customers on loyalty programs, model selling behaviors, and collaborate with colleagues to maintain productive store operations.

Ideal candidates are flexible to a varied schedule, able to work on the sales floor, stockroom, and office, and capable of lifting up to 30 pounds.