Store Lead: Customer Experience & Sales

boottbarnext; North Dakota; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Paid Time Off

Merchandise Discount

Flexible Schedules

Growth Opportunities

Job summary

Boot Barn is seeking a Key Holder to engage customers, lead store partners, and drive sales goals. You will partner with leadership to deliver exceptional customer experiences and maintain merchandising standards. The role requires 1–2 years retail experience, strong communication, and flexibility to work nights/weekends.

You will handle opening/closing, POS transactions, and reinforce Boot Barn's values. This position offers competitive hourly pay, benefits, and opportunities for growth as we

Qualifications

• 1–2 years of retail sales experience.
• Demonstrates strong leadership, communication, and organization skills.
• Ability to work nights, weekends and holidays.
• Willingness to travel up to 10% to support local stores.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories; communicate features and benefits to customers.
• Maintain and achieve goals (UPT, ADT, add-ons) and capture customer information.
• Stay informed on current promotions and advertisements.
• Maintain merchandising standards; assist with floor moves, displays and housekeeping.
• Assist with merchandise processing and monitor floor stock replenishment.
• Complete all sales transactions accurately; manage cash and POS duties.
• Partner with store leadership to develop skills and drive metrics.
• Open and close procedures to company standards and adhere to Time and Attendance policy.
• Adhere to local, state and federal laws and company policies.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance and appearance.

Skills

Leadership

Communication

Time management

Organization

Shift flexibility

Customer service

Job description

Boot Barn is seeking a Key Holder to engage customers, lead store partners, and drive sales goals. You will partner with leadership to deliver exceptional customer experiences and maintain merchandising standards. The role requires 1–2 years retail experience, strong communication, and flexibility to work nights/weekends.

You will handle opening/closing, POS transactions, and reinforce Boot Barn's values. This position offers competitive hourly pay, benefits, and opportunities for growth as we