Store Lead: Customer Experience & Operations

Dollar General Corporation; Willoughby (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General Corporation in Willoughby, OH is seeking an Assistant Store Manager to uphold a clean, customer-first store and support the Store Manager with supervision of staff, merchandising, and deposit preparation.

The role requires strong interpersonal skills, cash handling accuracy, and the ability to manage inventory, planograms, and store operations while protecting assets and driving profitability.

Qualifications

• Effective interpersonal, written and oral communication skills.
• Ability to solve problems and deal with a variety of situations.
• Good organization skills with attention to detail.
• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions and generate reports.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to drive own vehicle to the bank to deposit money.

Responsibilities

• Provide customer service leadership; greet customers and operate the cash register.
• Open and close the store at least two days per week.
• Assist with scheduling, training, safety meetings, and policy compliance.
• Follow processes to manage merchandise, receiving, stocking and displays.
• Maintain accurate inventory by controlling damages, markdowns, scans, and paperwork.
• Assist with planograms and merchandise presentation.
• Support financial integrity: cashier accountability, deposits, and cash handling.
• Assist in store management in the Store Manager's absence.

Skills

Communication skills

Problem solving

Organizational skills

Reading technical docs

Math skills

Cash handling

Cash safety policies

Cash handling procedures

Vehicle required

Education

High school diploma

Retail experience

Supervisory experience

Job description

Dollar General Corporation in Willoughby, OH is seeking an Assistant Store Manager to uphold a clean, customer-first store and support the Store Manager with supervision of staff, merchandising, and deposit preparation.

The role requires strong interpersonal skills, cash handling accuracy, and the ability to manage inventory, planograms, and store operations while protecting assets and driving profitability.