Store Supervisor: Banking & Customer Experience

TD; Town of Florida (NY); On-site; USD 68,770,000 - 95,771,000; Full time

Job summary

TD Bank is seeking a supervisory role in Florida to lead a store team, manage teller and platform operations, and drive sales and trusted customer advice. The role emphasizes operational excellence, regulatory compliance, and strong leadership to deliver a legendary customer experience.

Ideal candidates have supervisory experience, strong communication, and the ability to coach a diverse team while meeting daily objectives and contributing to relationship growth with customers and community.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience with customers or sales in any capacity.
• Notary License preferred.
• Previous supervisory experience or ability to coach and lead.
• Proven ability to meet and exceed customers' expectations.
• Strong organizational skills and multitasking in a fast-paced environment.
• Effective verbal and written communication.
• Knowledge of Outlook, Lotus Notes, Word and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence.
• Lead teller and platform teams, handle customer escalations.
• Coach staff on delivering personalized service and sales discussions.
• Monitor workflows and delegate tasks to meet objectives.
• Maintain compliance with policies and regulatory guidelines.
• Promote customer relationships and advise on financial products.
• Ensure accurate cash handling, vault management, and fraud prevention.
• Engage with customers to build trust and deepen relationships.

Skills

Supervisory experience

Customer service

Communication skills

Organizational skills

Outlook/Excel familiarity

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Excel

Word

Job description

TD Bank is seeking a supervisory role in Florida to lead a store team, manage teller and platform operations, and drive sales and trusted customer advice. The role emphasizes operational excellence, regulatory compliance, and strong leadership to deliver a legendary customer experience.

Ideal candidates have supervisory experience, strong communication, and the ability to coach a diverse team while meeting daily objectives and contributing to relationship growth with customers and community.