Store Lead: Customer Experience & Operations

Walgreens; Shelby Township (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Shelby Township, MI is seeking a store team member who helps run shifts, opens and closes the store when management is unavailable, handles cash and returns, and ensures the floor and stock room are ready for the business day.

You will engage customers, resolve questions, support inventory, pricing changes, signage, and vendor deliveries. Prior leadership or key holder experience and English proficiency are required; PTCB certification or state license may be needed.

Qualifications

• Experience in leadership or supervisory roles.
• Fluent in reading, writing, and speaking English.
• Knowledge of store systems and cash handling.

Responsibilities

• Opens and closes the store in the absence of management, including system start-ups and cash handling.
• Completes returns, refunds, and cash drops while ensuring accurate records.
• Delivers a distinctive customer experience and supports service standards.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Cash registers / POS

Back door operations

Job description

Walgreens in Shelby Township, MI is seeking a store team member who helps run shifts, opens and closes the store when management is unavailable, handles cash and returns, and ensures the floor and stock room are ready for the business day.

You will engage customers, resolve questions, support inventory, pricing changes, signage, and vendor deliveries. Prior leadership or key holder experience and English proficiency are required; PTCB certification or state license may be needed.