Store Lead: Customer Experience & Operations

Walgreens; Parma (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Parma, OH seeks team members to open and close the store when management is not present, handling cash and ensuring everything starts up for the day. You will assist with returns, refunds, and price changes while upholding a high standard of service.

Responsibilities include engaging customers, delivering service excellence, maintaining inventory, and supporting displays and back room operations. Training provided.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains inventory accuracy and performs price changes with proper signage.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Parma, OH seeks team members to open and close the store when management is not present, handling cash and ensuring everything starts up for the day. You will assist with returns, refunds, and price changes while upholding a high standard of service.

Responsibilities include engaging customers, delivering service excellence, maintaining inventory, and supporting displays and back room operations. Training provided.